Never Split The Difference

Never split the difference is a riveting indispensable handbook of negotiation principles culled and perfected from chris voss s remarkable career as a hostage negotiator and later as an award winning teacher in the world s most prestigious business schools.

Never split the difference. The 3 voice tones. Never split the difference by chris voss preface. Never split the difference is a book on negotiation techniques in which chris voss the author makes the case that psychology empathy and rapport play a crucial role that has been long neglected and misunderstood. He can never split the difference a euphemism for compromise because to compromise in a hostage negotiation is to lose a life or many lives.

In his book never split the difference chris. It comes from the pen of a former hostage negotiator someone who couldn t take no for an answer which makes it fascinating reading. Chris voss is a former international fbi hostage negotiator. Introduction and then we split into four groups each led by a negotiation instructor.

One of us was selling a product the other. Voss explains how to negotiate not just for the fbi but in any realm of life. The five big ideas. Contents show bullet summary.

The author chris voss is an expert hostage negotiator for the fbi. Negotiation begins with listening making it about the other people validating their emotions and. From policing the rough streets of kansas city missouri to becoming the fbi s lead international kidnapping negotiator to teaching negotiation at leading universities voss has tested these techniques across the full spectrum of. This is a fantastic book.

After we d had a chat with our instructor mine was named sheila heen and she s a good buddy to this day we were partnered off in pairs and sent into mock negotiations. Read it to be a more effective human. Never split the difference is serious wisdom every bit of it earned conveyed with great humor storytelling and insight.